Privacy Policy

1. Introduction

MaxQ Interactive LLC ("Company," "we," "us") operates the ChatMob platform ("Service"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: Name and email address from your MaxQ account when you access ChatMob
• Organization information: Company name, team details, and billing information when you set up a workspace
• Payment information: Credit card details and billing addresses processed securely through Stripe (we do not store full card numbers)
• Agent configurations: AI agent settings, instructions, knowledge base content, and automation settings you create
• Support communications: Messages and information you provide when contacting our support team

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, actions taken within the Service, and timestamps
• Device information: Browser type, operating system, device type, and screen resolution
• Log data: IP address, access times, referring URLs, and error logs
• Cookies and similar technologies: Session cookies for authentication and, on our public website, Google Analytics cookies to understand how the site is used

2.3 Conversation Data

When end users interact with AI agents deployed through the Service, we collect conversation messages, metadata (timestamps, session identifiers), and any information voluntarily provided by end users (such as names, email addresses, or phone numbers collected via lead capture forms).

As a ChatMob customer, you are the data controller for conversation data collected through your AI agents. You are responsible for providing appropriate privacy notices to your end users and obtaining any required consents.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Send you important Service updates and security notices
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve user experience and Service reliability
• Detect, prevent, and address fraud, abuse, and technical issues
• Train and improve our AI models using aggregated, de-identified data (your proprietary content is never shared with other customers)
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist us in operating the Service (e.g., cloud hosting, payment processing, email delivery, analytics). These providers are contractually obligated to protect your data.
• AI processing: Conversation data is processed by our AI service, operated by MaxQ Interactive LLC, to generate agent responses. That service manages model routing, execution, and provider controls.
• Legal requirements: When required by law, subpoena, or legal process, or to protect our rights, safety, or property
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Conversation data is retained according to your plan's retention settings. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/HTTPS) and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements for our team
• Secure cloud infrastructure with major providers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Restriction: Request that we limit processing of your data
• Objection: Object to processing of your data for certain purposes

To exercise any of these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies

We use essential cookies required for the Service to function (such as authentication session cookies). On our public website pages, we also use Google Analytics cookies to understand how those pages are used. You can block or delete cookies through your browser settings. Disabling essential cookies may prevent you from using the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]

See also our Terms of Service.